Refund policy

Refund & Return Policy — bysaminaz.pk

Last Updated: July 31, 2026

At bysaminaz.pk, customer satisfaction is our priority. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Window

We offer a 12-day return policy. You have 12 days from the date of delivery to request a return or exchange. After this period, we will not be able to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition.
  • It must be returned in its original packaging with all tags, labels, and accessories intact.
  • Proof of purchase (order number, invoice, or receipt) is required.
  • Items marked as Final Sale, Non-Returnable, or purchased during clearance/discount promotions are not eligible for return unless defective or damaged.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Innerwear, lingerie, and personal hygiene products (for hygiene reasons)
  • Customized or made-to-order items
  • Items damaged due to misuse or normal wear and tear after delivery

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with clear photos/videos of the product and packaging.
  • We will arrange a replacement or full refund at no additional cost to you, once the claim is verified.

5. How to Request a Return

To initiate a return, please contact us at:

Please include your order number, reason for return, and photos of the product (if applicable) in your message. Our team will guide you through the next steps.

6. Return Shipping

  • If the return is due to our error (wrong item, defective product), we will bear the return shipping cost.
  • If the return is due to a change of mind or customer preference, the return shipping cost will be borne by the customer, unless otherwise stated.

7. Cash on Delivery (COD) Orders — Refund Process

Since we offer Cash on Delivery, refunds for COD orders are not processed as cash. Instead, refunds are issued via one of the following methods:

  • Bank transfer to the customer's provided account
  • JazzCash / EasyPaisa transfer
  • Store credit / voucher (if the customer prefers)

Refunds are processed within 7–10 business days after the returned item is received and inspected by our team.

8. Exchange Policy

We offer exchanges for size or color issues within the same 12-day window, subject to stock availability. If the desired size/color is unavailable, a refund or store credit will be offered instead.

9. Order Cancellations

  • Orders can be cancelled before dispatch by contacting us at order@bysaminaz.pk.
  • Once an order has been shipped, it cannot be cancelled but may be returned as per this policy after delivery.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us: